Service Desk for Quick Response & Predictable Service Delivery


In the fast-paced corporate world, the necessity of a modern Service Desk is a business necessity. The purpose of a Service Desk is to provide a Single Point of Contact between the organization’s customers, staff, and business partners. Unlike the Help Desk, a Service Desk is a business tool designed for use across the organization by all business units, and as such is not for the exclusive use of the IT department.

Service Desk Features

  • Incident Management - Predict and Pre-empt the Critical Incidents
  • Change Management - Improve Operations and Minimize Impact on Service Quality
  • Service Catalog - Comprehensive yet Simplified Service Request Submission
  • Knowledge Management - Resolve Incidents with Rich and Context-Sensitive Knowledge Base
  • Configuration Management Database (CMDB) - Comprehensive Database of Information on All Service Desk Components
  • Request Fulfilment - Enhance Customer Experience with a Full Catalogue of Service Requests
  • Problem Management - Minimize the impact of incidents that cannot be prevented
  • Service Level Management - Proactive Pre-Notifications to Ensure High Service Level Management 
  • Self-Service Portal - Resolve Issues at the Speed of Light with our Self-Service Portal

At Adit Microsys, we offer IT Help Desk Solution, IT Service Desk Solution, SLA Management Solution, and IT Service Management Solutions with efficient applications based on the client’s needs. With current evolution, the service desk has gone beyond just IT. Call the Service Desk Expert at Adit Microsys to know how we can help you execute a hassle-free Service Desk for your organization’s needs managing quick responses for FAQs and more.