Efficient Services. Happy Customers.
HappServe is a comprehensive Service Management solution for companies to manage after sales service requirements of its customers.
HappServe helps streamline and automate every process from initial customer request to resolution to billing.
HappServe is flexible. It may be used by a company which has each product identified through a unique serial number
(electronics, consumer durables, electrical goods, sanitary items and many such industries); or by a public services organization
which sells no products but consumers or citizens can log complaints about services.
Built in validations (product serial no.) improve accuracy of the claims information.
Pre-approval of claims helps Fraud detection and prevention. Speeds problem discovery and problem resolution.
Links all the warranty processes for a seamless flow of electronic claims data and related warranty information. It provides a consistent interface and integrated processes to create a consolidated database. XML compliant makes integration with ERP, SCM, CRM, Accounts possible.
Provides a role-based portal to all your critical warranty information and allows you to track claim status and provides In-Line Analytics and decision support. Claim status checked at every stage of warranty life cycle. Provides alerts / escalations based on pre-defined parameters.
User interface is designed to allow quick access to most used features provides a consistent navigation. Complex tasks like rules administration and bulk processing are simplified.