Customer Service

Efficient Services. Happy Customers.

HappServe is a comprehensive Service Management solution for companies to manage after sales service requirements of its customers.
HappServe helps streamline and automate every process from initial customer request to resolution to billing.

HappServe is flexible. It may be used by a company which has each product identified through a unique serial number
(electronics, consumer durables, electrical goods, sanitary items and many such industries); or by a public services organization
which sells no products but consumers or citizens can log complaints about services.

Call Management
Reports
Call Center
KPI mapping & Executive Dashboard
Repair Management
Inventory & Logistics
Feedback Survey
Product Registration

Intelligent

Built in validations (product serial no.) improve accuracy of the claims information.
Pre-approval of claims helps Fraud detection and prevention. Speeds problem discovery and problem resolution.

Integrated

Links all the warranty processes for a seamless flow of electronic claims data and related warranty information. It provides a consistent interface and integrated processes to create a consolidated database. XML compliant makes integration with ERP, SCM, CRM, Accounts possible.

Informative

Provides a role-based portal to all your critical warranty information and allows you to track claim status and provides In-Line Analytics and decision support. Claim status checked at every stage of warranty life cycle. Provides alerts / escalations based on pre-defined parameters.

Intuitive

User interface is designed to allow quick access to most used features provides a consistent navigation. Complex tasks like rules administration and bulk processing are simplified.

HappServe is a modular application offering following modules:

  • A one-glance capture of how the organization is servicing its customers
  • Call registration, assignment/reassignment/rollback, Field Call Report (FCR)
  • Unit Repair process, repair estimate, part request, Dead-on-arrival (DOA) process, purchase order process for parts
  • stock inward / outward, stock balance, generate PO / PCR / DOA requests for parts
  • Comprehensive warranty information on all customer purchases, serial number updates
  • A survey module to manage customer feedback on products and services offered
  • A large number of reports covering Call Summary, Product Category / model wise calls, Action Taken, Pending Calls, Parts Consumption, Defect Analysis and many other reports.

All the features of HappServe are available through a web interface.
In addition, HappServe provides a mobile application (iOS and Android) to:

  • Provide the ability to reach out to the right ASPs for the product call registrations and resolutions
  • Enable ASP engineers and officials with the ease of managing calls with visibility to complaints assigned to them along with placing required PCR, DOR requests, special approvals on real-time basis
  • Give clear view to management through a real time dashboard to track service delivery

HappServe. Grow Customer Happiness by giving them a great services experience.

Interested? Contact us today to help you manage your sales easily and effectively.

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