HappServe helps streamline and automate every process from initial customer request to resolution to billing.
HappServe is flexible. It may be used by a company which has each product identified through a unique serial number (electronics, consumer durables, electrical goods, sanitary items and many such industries); or by a public services organization which sells no products but consumers or citizens can log complaints about services.
Built in validations (product serial no.) improve accuracy of the claims information.
Pre-approval of claims helps Fraud detection and prevention. Speeds problem discovery and problem resolution.
Links all the warranty processes for a seamless flow of electronic claims data and related warranty information. It provides a consistent interface and integrated processes to create a consolidated database. XML compliant makes integration with ERP, SCM, CRM, Accounts possible.
Provides a role-based portal to all your critical warranty information and allows you to track claim status and provides In-Line Analytics and decision support. Claim status checked at every stage of warranty life cycle. Provides alerts / escalations based on pre-defined parameters.
User interface is designed to allow quick access to most used features provides a consistent navigation. Complex tasks like rules administration and bulk processing are simplified.