Enterprise Email
Productivity
Platform
Never miss an SLA. Never lose a customer over a slow reply.
inboxIQ gives customer-facing teams and their managers complete, real-time visibility into email response times, SLA compliance, and inbox health - without changing how anyone works.
Microsoft 365 Connected
Gmail Enterprise Sync
“We had no way of knowing which customer emails were at risk until they had already breached SLA.”
Customer-facing teams handle dozens or hundreds of emails daily, making visibility a major challenge for modern enterprises.
Response times vary wildly across teams without centralized oversight.
Shared mailboxes are invisible black holes for management metrics.
SLA definitions exist on paper but aren't tracked in real-time.
Holiday and business-hours exceptions cause inaccurate reporting.
What inboxIQ Does
inboxIQ connects to your existing email environment (Microsoft 365 or Gmail) and immediately begins tracking every inbound email against your defined SLA rules. Agents work in their normal inbox. Managers get a live performance dashboard. Alerts fire automatically before a breach occurs.
Key Features
Email Analytics Engine
Track first-reply time, average response time, and email volumes - all calculated against business hours.
SLA Compliance Management
Define custom SLA rules per client, client group, or priority level. Get automatic breach alerts with escalation.
Team Performance Dashboards
Individual and team-level KPIs, leaderboards, and drill-down to individual conversations.
AI-Powered Priority Inbox
inboxIQ scores and surfaces at-risk emails so agents always know what to reply to first.
Alerts & Notifications
Real-time in-app and email alerts when an SLA is at risk. Daily and weekly digest reports for managers.
Scheduled Reports
Pre-built report templates delivered automatically. Export to PDF, CSV, or Excel.
Outlook & Gmail Extension
Live SLA countdown timers and priority inbox overlay directly inside the email client - no context switching.
Audit Trail
Full change log across all configuration, user, and email assignment actions.
Smart Email Assignment
Automatically assign emails to the right agent based on workload, expertise, or rules-ensuring faster responses and balanced distribution.
Integrations
inboxIQ works with the tools your team already uses.
Microsoft 365
Gmail (Google Workspace)
Microsoft Outlook Add-in
Chrome Browser Extension
Built for Enterprise
Role-based access control
Separate views for agents, team leads, and administrators
Multi-team, multi-site support
Org hierarchy with regions, sites, departments, and teams
Business hours & holiday calendars
SLA calculations respect your working hours, per site
Data security
All data encrypted in transit and at rest; only email metadata stored, never content
On-premise or hosted
Deployable on your own IIS server or managed hosting
Who Uses inboxIQ
Designed for high-volume customer-facing teams, sales organizations, and complex service desks. Ideal for 50 to 5,000 mailboxes.
Customer support teams
Maintain perfect satisfaction scores with guaranteed response times.
Service desks
Manage technical requests and internal tickets with precision and speed.
Sales teams
Never lose a lead due to delay. Turn fast replies into higher conversion rates.
Get Started
Ready to bring full visibility to your team's inbox?
Choose the best way to explore inboxIQ today.
