PNGnet is a comprehensive software application covering entire life cycle of Piped Natural Gas city distribution business. This is a web application for company users and customers, with mobile interfaces for meter reading and field call activities. Application and data are secured with a role-based access to various modules and features. Notifications by SMS and e-mail help take timely actions, improving services and operational effectiveness.

Tariff plans and Customer onboarding

  • Marketing department can set up various tariff plans for each type of customer – domestic, commercial, and industrial
  • Define Rates: minimum charges, gas price, monthly rent, GI pipe Charges, PE pipe Charges, yearly contract renewal charges
  • Register new customers
  • Compute and generate debit note for registration amount
  • Installation and Commissioning Clearance

Operations and Maintenance (O & M)

  • Installation process: feasibility study, intimation to customer to make payment, generate job card for connection
  • Meter installation and commissioning
  • Permanent & Temporary Disconnection Request
  • Reconnection or Name Transfer
  • Normal & Deposit Refund
  • Create and manage schedule of meter readings
  • Upload meter readings collected from customer sites
  • Create Preventive Maintenance schedule and do maintenance activities as per schedule

Billing & Accounts

  • Billing for Domestic, Commercial & Industrial Customers
  • Generate bills as per defined billing cycles
  • Deposit collected cheques in respective banks
  • Bank reconciliation – cleared payments and bounced cheques, issue receipts
  • Facility to provide refund/waiver & tax management
  • Corporate Summary Bil
  • Additional features for Industrial Billing:
    • Gas Sale Agreement Details
    • Beneficiary Details
    • Bank Guarantee
    • Document Check List
    • Installation Estimation
    • Bill Freeze Process

Customer Relationship Management

PNGnet has a built-in feature to manage customer relationship by providing timely and efficient services. PNGnet CRM covers the following:

  • Registration and Resolution of Complaints
  • Summary of Calls
  • Request for Temporary / Permanent Disconnection
  • Billing Queries
  • Request and Approval for Change of Plan
  • Field Call Report (FCR) with extensive mobile interface
  • Advanced Search facility

Dashboard and Reports

  • Operations dashboard showing number of customers, applications, cancellations, and other such information by each town
  • Billing & Bill Receipt Report
  • Debit Note Report
  • Bill Daily Collection & Bill Outstanding Report
  • Customer Outstanding Report
  • Contractor Outstanding Report
  • Customer Settlement Report
  • O&M Status Report
  • AMC Report and many other useful reports

PNGnet provides extensive search options. Payment gateway and Bharat Bill Payment System (BBPS) are integrated to make it easy to make payments for customers and improving collection process efficiency. Notifications by SMS and e-mail help take timely actions, improving services and operational effectiveness. PNGnet is the most cost-effective, proven software solution for piped natural gas city distribution companies.

Alliances and Credentials

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